Upgrade

Upgrade your Condense evaluation workspace to continue using the platform with production-ready deployments, additional resources, and enterprise capabilities. The upgrade process allows users who started with the Try Condense for Free experience to seamlessly transition to a standard Condense organization without losing their account.

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Overview

Users who sign up through the Try Condense for Free experience are provisioned with a demo organization and assigned the Demo Developer role. When they decide to upgrade, they can create or join a standard Condense organization using the same account. Demo users are not restricted to a single organization and can continue accessing their evaluation environment while working in their upgraded organization

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Upgrade Process

The upgrade journey consists of the following steps:

1. Sign in to your existing Condense account.
2. Select Upgrade from the Console.
3. Choose the appropriate deployment or subscription option.
4. Complete the required organization and deployment details.
5. Continue using Condense under your upgraded organization.

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What Changes After Upgrade

After upgrading:

• Your Condense account remains the same.
• You can join or create a standard Condense organization.
• Your evaluation (demo) organization remains available.
• You are no longer limited to the evaluation experience and can use standard Condense organization workflows.

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Eligibility

You can upgrade if you have:

• A valid Condense account created through the Try Condense for Free experience.
• Completed the account activation process.

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Condense Upgradation FAQ

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Can I upgrade my Try Condense for Free account?

Yes. Users who sign up through the Try Condense for Free experience can upgrade to a standard Condense organization using the same account.

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Will I lose access to my demo organization after upgrading?

No. After upgrading, your demo organization remains available, allowing you to continue accessing your evaluation environment while working in your upgraded organization.

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Do I need to create a new account to upgrade?

No. Your existing Condense account is used throughout the upgrade process. There is no need to register with a different email address.

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Can I belong to multiple organizations?

Yes. Demo users are not restricted to a single organization. After upgrading, you can create or join additional Condense organizations using the same account.

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What happens to my login credentials after upgrading?

Your login credentials remain unchanged. Continue using your existing Condense account to access both your demo and upgraded organizations.

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Where can I learn more about Condense pricing?

For pricing and subscription options, visit the Pricing page or contact the Condense Sales team.

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I am unable to upgrade my account. What should I do?

If you experience any issues during the upgrade process, contact the Condense Support team with your account details and a description of the issue.